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How we Score
Based on 5,280 jobs completed in January 2018 our statistics were:
Customer Scores: 9.17
This is how our customers scored us out of 10
First Time Fix Rate: 89.1%
% of jobs where the issue is resolved on the first visit
On Time Arrivals: 95.5%
% of jobs where our engineer has arrived within the given timeslot
Customer called up as she wanted to mention that she was extremely pleased with the dyno plumber that came out to the property. It was Jon Turpin (307745) and the customer mentioned he was very good, efficient and she's extremely grateful.
Engineer - Jon Turpin SO-7070025-78LP 21st June 2017
I had a Mr Baruwa call through who wanted to commend the engineer that attended on 20/12 Ian Paterson for the speed of response and excellent service. The customer was worried they accidentally gave a bad score on a follow up phone survey so called to make sure their positive feed back was received
Engineer - Ian Paterson JB-89360-TG3G 21st June 2017
I had a Mr Brown call through to commend your engineer 307796 Bobby Brittin on their excellent service and manner and that they would give them a 10 out of 10
Engineer - Bobby Brittin SO-7149533-VR79 21st June 2017
Customer is so happy with Luke Mitchell, he was very efficient well mannered, turned up on time turned up with shoe covers, done a neat tidy job and the customer cant thank Luke enough for putting her mind at rest at doing the job properly. from Allison Hardy
Engineer - Luke Mitchell 307797 21st June 2017
Customer extremely happy with the conduct and attitude of the engineer that attended the job. They also went on to say that he was very informative and very helpful in responding to any questions the customer had. And left the work area clean and tidy.
Engineer - Craig Knight JB-61205-22GQ 21st June 2017
I was recently visited by Andrew Launchbury re under floor leaks etc
Firstly may I extend a huge thank you to you for your helpful and kind manner on the phone. Having been through seven months of leaking pipes etc you were a tonic!
Secondly- what an amazingly professional and compassionate person Andrew was. He was uber efficient and so personable and I can never thank him enough for the work he carried out for me.
Once again my heartfelt thanks for resolving a nightmare in such a warm and professional way!With gratitude
CherryEngineer - Andrew Launchbury TBA 12th September 2017
We would like to Eliott, Howard, Scott and Connor who attended for the property for the stage 2 Moling works. for your patience and professionalism. The works carried out by Metserve were carried out to a very high standard. The advice provided by your engineering team was valuable in providing a very smooth hassle-free, implementation and completion. My wife and I would have no reservation in recommending your professional services in the future.
Engineer – Water Supply Pipe Team TBA 13th September 2017
Benefit from using a Local Plumber
Met Serve Ltd is a family run, local business that manages Dyno Plumbing operations in Surrey, Sussex, parts of Middlesex and South-West London, having done so since 2005. As a specialist emergency plumbing team we are available 24 hours a day, 365 days a year. With over 45 fully trained and qualified plumbers we undertake all aspects of plumbing; from fixing leaking taps to complete installation of bathrooms and Water Supply Pipes using Moling Equipment. Our engineers are home based and operate within their local area; meaning not only can you have confidence in our brand and size; that the attending Engineer is local to you.
Water Supply Pipe Services
Emergency Plumbing
Dyno Plumbings expert team is fully equipped to professionally solve any plumbing problems you may face.
Read MoreLeak Detection
Dyno Plumbing offers a unique leak detection package. Using sophisticated technology we can trace the leak and repair.
Read MoreHeating & Boilers
We recognise that replacing or installing a new bathroom can be both an exciting and a stressful time.
Read MoreCold Water Loft Tank Cleaning
Because many loft tanks remain uncovered water can become contaminated when unwanted articles fall into it
Read More