Met Serve Ltd is a local business that has been managing Dyno Plumbing operations in Surrey, Sussex, parts of Middlesex and South-West London since 2005. As a specialist emergency plumbing team we are available 24 hours a day, 365 days a year.
With over 35 fully trained and qualified plumbers undertaking various aspects of plumbing ranging from fixing leaking taps to complete installation of bathrooms, we are your complete local plumbing service. Our team of engineers is divided into four areas within our geographical region, so you can be assured that we have a plumber local to you when you need one.
Safety, honesty and integrity
We believe the only business worth growing is a sustainable business – therefore at the heart of everything we do are three key principles; safety, honesty and integrity. All our Plumbing Engineers are CRB (Criminal Records Bureau) cleared and are qualified to a minimum of NVQ Level 2 standard. In addition, Met Serve continuously hold internal training courses and put our plumbers through external training sessions to ensure they continue to have the confidence and skill to excel in their roles.
Local community involvement
As a local plumbers we are also keen to give back to the communities in which we operate. We regularly sponsor and support charity and community events – and as we are based in Tadworth we have a special relationship with a local charity The Children’s Trust in Tadworth.
- DYNO SERVICES -
A NATIONAL SOLUTION DELIVERED BY LOCAL PEOPLE
A history of local plumbers Met Serve Ltd
Met Serve Ltd was created in September 2005 with a team of 6 plumbing engineers, working from offices in Lower Kingswood in Surrey. We began by managing the Dyno Operations in South London, South-West London, parts of Middlesex and Surrey, taking in major towns such as Twickenham, Kingston and Croydon. In 2008 the business operating region grew to include all of the Guildford postcodes and in 2009 we took control of plumbing operations across all of Sussex.
Today Met Serve Ltd operates the Dyno Plumbing functions across South London, Surrey, Sussex (East and West) and parts of Middlesex, with over 30 plumbing engineers and 15 office staff based in Tadworth in Surrey.
But don’t just take our word for it, here are just a few of the many notes of thanks that we have received recently from satisfied customers…
We at Met Serve Ltd are proud of our achievements, customer service and reputation as a local plumbers. But don’t just take our word for it, below are a just few testimonials from happy customers over the past year. Any feedback received is passed onto our team to ensure they are aware of the well-deserved recognition and thanks from our customers.
“I would like to commend the service of your engineer who delivered an outstanding service at my property today. If this is how you train all of your engineers then Dyno Plumbing can only look forward to bigger and better things. He was very cheerful, friendly and polite and had a very positive attitude. As he worked he explained the exact nature of the problem and how it was to be fixed. He seemed very efficient and was very tidy as he always cleaned up after each task. He even put protective coverings on his boots. This is what I call a professional service. Many many thanks .It is a pleasure to see someone deliver such a service in a day when it would seem that professional standards have been forgotten.”
Mr M.H., SW16 – 21st December 2012
“Thank you for sending your Engineer, who was absolutely excellent! Thank you for fixing my kitchen and thank you for the professional service. Well dressed and looking very smart not a hair was out of place!”
Ms J.M., SW18 – 5th December 2012
“I am writing with regard to your Engineer’s visit today and how he dealt with the leaking water pipe problem. He was efficient, polite and helpful and truly an asset to your company. We hadn’t expected our problems to be dealt with straight away and we were completely surprised and delighted to have this water leak mended without any waiting. We thought this job was carried out in a first rate way and wanted you to know how pleased we were”
Mr & Mrs J.S., RH15 – 21st November 2012
“Today we had your Engineer in my house to fix a plumbing problem. I listened to him conversing with my husband. He was polite and very helpful. He was able to complete the job with no damage. If you have more men like him your firm will only get better and better. I would like to say a big thank you to the Engineer and all the team.”
Ms H.H., RH12 – 8th November 2012
“I had one of your Engineers visit my home yesterday. I would like to say what a nice gentleman he was. Very polite and helpful and worked really and was neat and tidy. As I am registered disabled I appreciated this so on a score of excellence I would give him 12/10.”
Ms J.B., GU21 – 23rd October 2012
“I would like it to be known than your Engineer who called today to fix two valves in my water system was courteous, efficient and very pleasant; a credit to your organisation and, based on the visit, I would recommend your company to anyone”
Ms M.H., GU21 – 27th September 2012
“Yesterday your Engineer fitted new kitchen taps at our home. We were so pleased, not only by his terrific workmanship but also his pleasant manner. We were so pleased and wanted to reward him but he firmly although kindly refused to accept any money or even a penguin biscuit or banana!”
Mr & Mrs C.B., SW2 – 24th July 2012
“Your Engineer called here two days ago to repair two dripping taps and I would like to register my complete satisfaction with his courtesy, attitude and workmanship. I served my time in the plumbing and heating trade and, despite my very advanced years, recognise a good tradesman and high standard of work. I have no hesitation in saying his work was excellent and I would certainly score him 10/10″
Mr G.B., BN1 – 4th July 2012
I feel I must write to commend your Engineer who came to sort out a leak under a bath room floor this month. He worked non-stop to repair the leak and then replace everything, even the grouting around the edges. I cannot praise him enough. It was a pleasure to have such a good worker in our flat.”
Mr & Mrs J.F., RH11 – 26th June 2012
“Thank you for the work that was carried out by your Engineer over the last 2 days. He has done a fantastic job in such a small area, the pipework is very impressive. He is certainly a credit to Met Serve Ltd, he kept me informed of what was going on and gave me options for the room that we had not thought about and is very meticulous in his work. You can actually see someone that really enjoys his work.”
Mr S.S., BN – 15th June
“It is so good to know that there is still a local plumbing company out there, like Dyno, who have honest, reliable and efficient engineers working for them.”
Ms M.S., BN24 – 31st May 2012
“I am writing to let you know how impressed we were with the workmanship and way your plumbing engineer carried out the work of replacing our kitchen sink taps. He was very courteous, he had a very cramped space to work in but he did an excellent job and we were delighted with the service.”
Ms Y.W., TW5 – 9th May 2012
“I would just like to say an enormous thank you to everyone who has helped to get our plumbing nightmare sorted… and especially to the Dyno Engineer who has just attended my home. Can I say what a lovely gentleman he was, very approachable, very quiet and collected in his manner, polite and respectful, professional and diligent, and very very helpful and obliging.”
Mr F.C., SW17 – 13th February 2012
“Just to reiterate how delighted I am with the work completed by your Dyno Plumbing Engineer today. I found yesterday from another Dyno Engineer that my water tank needed replacing… your Engineer turned up thismorning and worked like a Trojan, having to remove my door shelves etc just to get to the tank in never mind replacing it. Also moving the water pipe to make it easier for me to turn on/off. The man is an absolute star… he restored my faith today and I thank him.”
Mrs P.H., SW12 – December 8th 2011
“Your call handler was polite and professional and I was delighted to be called back promptly and given a 2 hour time slot… Your plumber arrived within the allotted time frame, I was really impressed that he put protective covers on his feet, looked presentable and showed me his ID. He provided me with assurances that he could fix the problem, why the problems had occurred and what he would do. Everything was fixed to my satisfaction and he made sure I was happy with the job before he left. I’m really pleased I received such great service form your company today.”
Ms P.A., SW17 – 1st December 2011
“A Dyno Engineer has just completed a tricky plumbing job for my wife and I. Rarely have we encountered such professionalism in 30 years of house-ownership. It was a pleasure to have him in the house. Congratulations to your company for a job well done.”
Mr A.G., TN39 – 30th September 2011
For more information:
Call 01737 833888 (Mon-Fri 8 – 6, Sat 8.30 – 4)
or 0800 112120 (out of office hours)
or send us a message by e-mail.